HP Prime Graphing Wireless Calculator CRM:0028688000119

Engineered by HP Support <engineeredbyhp@hp.com>

Hello Stephen Phillips,


Thank you for contacting HP Technical Support.


If your still stuck in recovery mode v17. Try to run the update with this new settings.


Open HP connectivity kit, under Edit, select Preferences. Uncheck the box for "Use new update method".

Then try the update again.


Regards
Guy
HP Technical Support